We follow a Hospitality Included (HI) model and discourage tipping because we believe our staff deserves pay equity and our FOH and BOH should both be compensated fairly. The revenue needed to pay them a well above minimum wage has been built into the menu items. .We also provide extended Health benefits for our staff.
Hospitality Included does not mean tips are included in the prices. How are we able to decide how much tips customers should pay and put it in our prices?
Firstly, Hospitality Included is designed to compensate the entire team (both FOH and BOH) more equitably, competitively, and professionally, and provides a clear path for career progression. Secondly, with HI in place, staff can be allocated fair compensation that is predictable from day to day, insurable insofar as it increases an employee’s government entitlements such as employment insurance, vacation pay and contributions to the Canada Pension Plan. Lastly, tipping culture is often predatory, punitive, objectifying, sexist, and racist. There is also a lack of legal guidelines when it comes to tipping.
We know that your generosity comes from a great place – and as a team we want you to feel great about your experience with us, and consider any number of other steps, including; returning again soon, leaving a positive review online, recommending us to a friend or family member, or just saying thank you. As much as we discourage tipping at Sarang Kitchen, sometimes our guests insist. Any money left beyond the cost of your meal will be split evenly among our entire team, based on the amount of hours they worked. These earnings are added to their paychecks and only further increase their insurable benefits.
Our team hopes to always make our guests happy by giving them the best dining experience. However, our customers' feedback is very important to us and we would love to know how we can improve. Sarang Kitchen will bear the responsibility if the guest experience is compromised instead of deducting the cost from the employee's wages.